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Returns and Refunds


 

1.        Return Policy and Costs

a)     Subject to meeting the conditions defined in this Returns and Exchanges section, we offer a free-returns policy which allows you to return delivered items to us up to 14 days after the delivery date.

 

1.1.           Return Conditions

  •  In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us with the following conditions:
  • Goods refunded or exchanged have to be in good condition, sellable and displayable.  
  •  Goods (including accessories) must be in their original packaging/box/dust-cover and with all brands and product labels/tags/instructions still attached.
  • If the Product delivered includes a complimentary bundle of free gift, these gifts must also be returned in order to be eligible for refund. If the gift is opened, damaged or missing a tag, it will deem the entire order as non-eligible for refund.
  • The return must be accompanied by the original Order confirmation.
  • For the safety of our customers, earrings are not eligible for return or exchange.

 

1.2.           Return And exchange process

a)     You can return or exchange your online orders:

                                                   i.     By contacting our customer service team who will assist you on the return steps.

 

b)     Our team has the right to decline your return request if the return conditions are not met.

c)      If the return request is approved, the returned items will be refunded as mentioned in the refund section.

 

1.3.           Refund Process

a)     Refunds will only be processed after completing the Return Process and the item/s returned have been approved. After approval, we will issue a refund of the full face value of undamaged items duly returned.

b)     Your refund will be processed via the following methods:

  • Credit Card  payments are refunded back to the card used in the purchase.
  • Cash on Delivery payments are refunded as store credit or via bank transfer.

c)      The store credit can be used only in our physical showrooms

d)     The refund request should be sent to our customer service by email at contact@aignerme.com

e)     All refunds may take up to 30 days to reflect in your card statement conditional to the issuing bank

 

Kindly consider the table below for all information related to Return conditions and exchange: 

 

Country Return Options Other Conditions
UAE Free return in-store or online up to 14 days after the  purchase.

No return of earings for safety

No refund of Delivery and return fees.

Kuwait Free return in-store or online up to 14 days after the  purchase.

No return of earings for safety

No refund of Delivery and return fees.

Bahrain Free return in-store or online up to 14 days after the  purchase.

No return of earings for safety

No refund of Delivery and return fees.

KSA Free return in-store or online up to 14 days after the  purchase.

No return of earings for safety

No refund of Delivery and return fees.

Oman Free return in-store or online up to 14 days after the  purchase.

No return of earings for safety

No refund of Delivery and return fees.

Qatar Free return in-store or online up to 14 days after the  purchase.

No return of earings for safety

No refund of Delivery and return fees.

 

 

 

1.4.           Item Return Policies

Damaged Goods and Incorrectly-Fulfilled Orders

a)     If you receive an item that is damaged or not the product you ordered, please arrange for return of the item to us using the Returns Process above. The item must be returned in the same condition you received it in within the return deadlines as mentioned in the return policy.

b)     If you believe your item is defective, please contact our customer service at contact@aignerme.com