www.aignerme.com (the "Website") is owned and operated by  the below for each country:


UAE: ULD Investment LLC

KSA: United Luxury Company 

Kuwait: Trafalgar General Trading Co WLL

Qatar: Trafalgar General Trading Co WLL

Bahrain: ULD Trading Company WLL 


These terms and conditions set out the basis upon which (Users, you, your) can access and use the Website by way of a computer system (including google/facebook), mobile device or through an application provided by Company to browse and order Fashion and Jewellery products.


By accessing the Website, you agree to be bound by these Terms. If you do not agree with any of the Terms, your sole recourse is to stop using the Website.


If you have any questions about Company then - in most cases - you will be able to find the answer in these Terms. If you cannot find an answer to your query, then please feel free to contact us at the email address specified in the Contact section below.




All copyright, design, trademarks, trade dress logos, or other intellectual property rights related to the Content including our software, HTML, or other code contained in this Website are owned, controlled, or licensed by the Company, or by third parties who have licensed their materials to Company and are protected by the local laws of each country and international trademark and copyright laws.


We grant you a personal and limited right to access and use our Website and IP materials, for the sole purpose of letting you, the user, use and enjoy the benefits of the Website for personal non-commercial use as permitted by these Terms and our other policies.


Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties.


We grant you a personal and limited right to access and use our Website and IP materials, for the sole purpose of letting you, the user, use and enjoy the benefits of the Website for personal non-commercial use as permitted by these Terms and our other policies.


We, together with our licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content, and other materials, which appear on the Services. Access to the Services does not confer and shall not be considered as conferring upon anyone any license under any of our or any third party's intellectual property rights. Any use of the Services or its contents, including copying or storing it or them in whole or in part, other than for your own personal, non-commercial use, is prohibited without our written approval and permission.




We reserve the right to change these Terms at any time. Any such changes will be deemed to have taken effect when posted on www.aignerme.com. The Company encourages you to check the Terms regularly for any amendments to them. Your continued use of the Website will constitute your express consent to these Terms.

Nothing in these Terms affects your statutory rights, either as a consumer of services or otherwise.




The personal information you provide in the course of using Company will be used in accordance with our Privacy Policy, the terms of which are hereby incorporated into and form part of these Terms.




If you choose to register on the website, you must be the legal age of majority in your home country (e.g. 21 years if you reside in the above-mentioned GCC countries we currently operate in) and you must provide true, accurate, complete, and current information (including name, date of birth, email address, credit card details, and other details) as requested during the account creation or ordering process. If you are under the legal age of majority in your home country, you may not register or order any Products via the Website. (If this applies to you, consider asking a parent or guardian to register his or her own account and/or order Products for you.)


By registering yourself on the Website, you warrant that the details you provide to the Company are correct and complete and you agree that you will inform the Company immediately of any changes to those details (e.g. change of email or postal address). You can access and update your details using the My Account area of the Website. You authorise us to use any information provided to us in registering to verify your information (including any updated information), to obtain credit reports about you from time to time while you are registered, and to obtain an initial credit authorisation from your credit card issuer at the time of registration, need be. You must be issued with a major credit/debit card that is accepted by the Company and you must register that card with us, and your application for registration must otherwise be acceptable to Company at its own absolute discretion.


You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your profile. You agree to accept responsibility for all activities that occur under your account. Please take all necessary steps to ensure that the username and password are kept confidential and secure. Please inform the Company immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner.


You will not be charged by the Company for registering an account, browsing the Website, or posting content. You will only be responsible for paying the price of the Product(s) you purchase (including any tax on the purchase price, if any).


The Company reserves the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at Company's discretion. If the Company cancels an order, it will be without charge to you.





a) The Company is not the manufacturer of the Products sold via the Website. We do our best to ensure that the information provided on the Website is accurate, but we do warrant that it is accurate, complete, reliable, current, and/or error-free. You should not rely solely on the information presented on the Website, and you should read the labels, warnings, and directions provided with the Product.


b) The Company has made every effort to display the colours, specifications, and dimensions of Products on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor; the Company cannot guarantee that your monitor's display of any colour will reflect accurately the colour of the Product delivered. The Company may from time to time vary the dimensions, specifications, and quantities of Products displayed on the Website without prior notice.




Prices on the Website are displayed in the local currency of each country we operate in and exclude any services you may elect to pair the purchase with, delivery costs, taxes, or duties to which the purchase may be subject. Any such additional costs will be displayed before your final checkout.


All prices are subject to change without notice. Prices may change at any time due to markdowns or price changes advised by the manufacturer. These price changes can reflect at any time throughout the day and may result in the price of a Product increasing or decreasing. These markdowns can be permanent or temporary, and any changes in prices are at the discretion of the Company and are in line with pricing guidelines from the manufacture


From time to time, there may be errors in the pricing that appears on the Website or during the order process. We will try to resolve, in good faith, any issues that may arise as a result of such errors. You need to cooperate with us to resolve such issues, and you agree that we shall have full discretion to determine the appropriate resolution in such cases. If we have made a mistake, and the correct price is lower than the stated price, we will charge the lower amount. If the correct price is higher than the price displayed on the Website, we may check with you to see if you want to continue with the order at the higher price or cancel your order.


UAE/KSA/Bahrain: Prices for all our products are VAT included. VAT amount will be displayed in the Check-Out pages and invoices.





When you place an order for Products, the Company collects certain personal and transactional information (e.g. name, address, email address). The use of your information is detailed in the Privacy Policy.


The products are subject to availability. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the products.


We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, errors in product or pricing information, or any other problem identified by us.


The products are not intended for resale.


By confirming your purchase at the end of the checkout process, you agree to accept and pay the full amount payable for the product(s) as indicated during the checkout.


The Company accepts orders for Products subject to availability. We may not accept your order in a variety of situations, including:


• Saved in wish list/shopping cart but not paid for

• If the item is out of stock

• If we are unable to obtain authorisation for your payment

• If shipping restrictions apply to a particular product

• If we find a pricing error

• If a Product fails our internal quality checks

• For any other reason (at our sole discretion).


We will not process your payment (or will cease processing your order) in these types of situations, and will not be liable to you or to any third party by reason of our decision to decline to process, unwind, or suspend any transaction after processing has begun. We reserve the right to refuse service, terminate your account, or cancel orders, at our sole discretion.


Once the order has been placed and payment has been received successfully, we will send you an email confirming the order, its delivery, and payment received.





At  www.aignerme.com  you can pay with:


• Visa, Mastercard, American Express

• Tabby (UAE, KSA, Kuwait, and Bahrain)

• Apple Pay (UAE, KSA, Kuwait, Qatar, Bahrain) 




a) All credit/debit card payments are subject to validation by the issuer. If the issuer of your card refuses to authorise payment, we will cancel your order and contact you for an alternative method of payment.


b) The details on your credit/debit card used to make the payment shall exactly match the ID information of the cardholder



   i. Link any debit or credit card for instant approval from Tabby

   ii. Valid on orders up to 5000 AED, 5000 SAR, 420 KD

   iii. Split total payment into 4 monthly installments at 0% interest

   iv. Pay only 25% of the total due at checkout


c) After following the necessary steps to place your order, fill in your preferred methods of payment along with your details.


d) You will receive an email to inform you that your order has been received. However, this does not mean that your order has been confirmed. If paying by payment card your order will only be accepted once your card details payment has been approved, the delivery address has been verified and the items are located and shipped.


e) In the event of a problem, please contact our customer service.


f) When you place your order, the Company's system automatically asks your card issuer for authorisation for the transaction amount. If the Company gets a valid authorisation, your card issuer will hold this value expecting a charge from the Company. The receipt of your credit card details and debit of payments does not constitute the Company's acceptance of your order.


g) If you use the Website, to order Product(s), you agree to pay the full amount payable for such Product(s) as indicated during the order process. If the issuer of your payment card (credit or debit card) refuses to authorise payment, we will cancel your order and contact you for an alternative method of payment.  We cannot be held responsible if this results in a delay in dispatching your order. Further, it is your responsibility to keep track of the status of your order.


h) Please note that the Company does not guarantee the security of the data that you send to the Company by email. Accordingly, please do not send to the Company any payment information using email. Unless the Company acts either fraudulently or negligently, the Company will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide to the Company when placing an order.




a) We do not accept cheques, PayPal, and Cash On Delivery





If you are using foreign credit or debit cards, you should be aware that in some cases the banks may charge you for international transactions. Company is not responsible for any charges levied by banks. If you are using foreign credit or debit cards, you should also note that the amount charged to your credit or debit card will be the value of the product displayed in the local currency which is converted into the currency of your credit card or debit card at the prevailing conversion rate by the banks.





a) We actually use industry-leading encryption standards! This encrypts the data you provide to us, ensuring it is safe and not accessible to any third party.

b) Rest assured, all credit/debit card details will not be stored, sold, shared, rented, or leased to any third parties.

c) We guarantee a safe shopping experience on our website.





a) We currently deliver to UAE, KSA, Qatar, Bahrain, and Kuwait.


b) The following options are available for delivery to your address in the aforementioned countries* as per timelines and days outlined below:


Country Delivery Timelines Working Days Delivery Fees
UAE 1-3 woking days Monday to Friday Free

Riyadh: 1-4 wokring days

Rest cities: 4-7 wokring days

Saturday to Thursday Free
Kuwait 24 hours Saturday to Thursday Free
Bahrain 1-4 woking days Saturday to Thursday Free
Qatar 24 hours Saturday to Thursday Free











*Working days are as per the days mentioned above for each country, excluding respective regional public holidays.


c) Please note, deliveries may face delays for orders placed during sales, promotional periods, and public holidays. During this time, for any help regarding your order status, you can reach out to our Customer Service team via email at customercare@aignerme.com or the respective regional hotline (below):


Saudi Arabia: 8001240365

United Arab Emirates: 8002562

Kuwait: 1881188

Bahrain: 80010100

Qatar: 8008985


d) Orders are delivered daily during the working days, as per the respective timelines for each country in table above.


e) Orders placed outside working hours, after the cut-off time, and/or during public holidays will be processed on the first working day of the respective country.


f) Delivery timelines are estimated. We are not responsible for failures to deliver for reasons outside our reasonable control, including but not limited to wrong address or missing contact details provided, customer being unreachable, postponed delivery requests, or weather conditions.


g) Once your order is ready for delivery, our team will contact you to schedule the date/hour of the delivery, at your convenience.


h) If there is no one available at the address provided who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the order.






If you wish to cancel your order, please contact Company's customer services through any of the listed channels. As the Company tries to process orders immediately, it may not always be possible to prevent an order from being dispatched.


You may contact us at any time prior to your Order being marked as Processing on our online Order tracking system to cancel it. If you do so, we will at your request either:


a) Cancel it free of charge and issue you with a full refund; or

b) Do our best to change it, subject to stock availability and any applicable price adjustment


If the Order has been processed, please await delivery and use the Returns and Refunds process



a) We offer a free returns policy that allows you to return delivered items to us up to 30 days after the delivery date, subject to meeting the conditions defined in the Returns and Exchanges conditions section below.


b) Damaged Goods and Incorrectly-Fulfilled Orders:

   i. If you receive a damaged item or an incorrect product, please arrange for the return of the item using the Returns Process below. The item must be returned in the same condition you received it within the specified return deadlines mentioned in the Return/Exchange Timeline Eligibility below.

   ii. If you believe your item is defective, please contact our customer service via email at customercare@aignerme.com or by phone using the numbers provided for your country.


Saudi Arabia: 8001240365

United Arab Emirates: 8002562

Kuwait: 1881188

Bahrain: 80010100

Qatar: 8008985


   iii. If you would still like the item and it is deemed to be defective, it will be subject to after-service repairs. Repair work may take between 7 to 21 business days from the date it is handed in to Aigner.


c) Earrings bought at full price or on sale are not eligible for return or exchange once delivered due to hygienic purposes.



In order to qualify for a refund, all items (including promotional gift items provided with the order) must be returned to us as per the following conditions:


a) Goods refunded or exchanged must be in their original packaging (with box/dust-covers, where applicable) with price tags/instructions/labels still attached.


b) Items must be unaltered, unused, and in full sellable condition without any damage (or in the condition they were received from us or our agents).


c) If the delivered order includes gift(s) with purchase/promotional items, all free gifts must also be returned to be eligible for return/exchange. The gift(s) must be unopened, undamaged, with all price tags/instructions/labels intact to be eligible.


d) Original proof of purchase/order confirmation is required to qualify for a return/refund/exchange.



a) Returning an order

   i. Contact our customer service team who will assist you in initiating the return request and arrange a pickup from your doorstep.

   ii. Visit an AIGNER store. Find your nearest one on the store locator.

   iii. If the return request is approved, the returned items will be refunded as mentioned in the refund section.


b) Exchanging an order:

   i. You can exchange your online order with another item(s) of the same value paid online or higher by visiting your nearest AIGNER store. Find yours here.


Our team has the right to decline your return/exchange request if the Return & Exchange conditions outlined above are not met.



a) Refunds will only be processed after completing the Return Process and the returned item(s) have been approved. After approval, we will issue a refund for the amount paid for the duly returned item(s).

b) Your refund will be processed via the following methods:

   i. Credit Card payments: Refunded back to the card used for the purchase or via bank transfer if the return is done after 30 days from the purchase date.


c) To request a refund, please contact our customer service via email at customercare@aignerme.com. If you require a bank transfer refund, please provide your bank account details along with your order details to proceed with the process.


d) All refunds may take up to 14 working days (from the date the item is received in our warehouse) to reflect in your card/bank statement, conditional on the issuing bank.




For all regions, including UAE, KSA, Kuwait, Qatar, and Bahrain:

a) Exchange/Return of Sale Items: Free return/exchange in-store or online within 7 days after delivery of the order.


b) Exchange/Return for all Regularly Priced Items: Free return/exchange in-store or online within 30 days after delivery of the order.




The company has the right to refuse to replace or refund any items if the following conditions apply:

a) If the returned item is missing any part, materials, machinery, or any other material required according to its nature or non-original condition.

b) If the item is damaged due to misuse or general wear and tear, or in a state or malfunction and is not in sellable condition.

c) Customized devices or special orders.


Sealed, unused which are in perfect condition items can be exchanged within 14 days from the date of the purchase. The Company strives to protect the interests of the customer according to the laws and conditions applicable in each of the countries we currently operate in.




All Products sold at  www.aignerme.com are genuine and we don't offer counterfeit products. If any products are found to be counterfeit, a 100% Return & Refund Guarantee applies.





a) Certain products may benefit from the manufacturer's warranty.

b) Customers with defective Items after 14 days must contact our customer service for further assistance.

c) The Warranty does not cover misuse, spillage of liquids, and other repairs not covered by Aigner.





The Company tries to keep all information on this Website up to date, but it may not be correct all of the time. You should independently check the information you use is correct and you use this Website at your own risk. If you find any incorrect information, you can notify the Company by calling or emailing the details specified in the Contact section below.


You must not conduct or promote any illegal activities while using this Website. This includes any activities that (in Company's opinion) breach copyright, infringe on privacy, or infringe any third-party rights as well as activities that are defamatory to third persons. To do so may lead to prosecution.


You must not use this Website to generate unsolicited emails, spam, or promotional materials for other Users. You must not do anything to cause damage to this Website or other users of the Website, including any technical damage to the other computers. You must not send any viruses or other material designed to adversely affect the operation of the Website, affect any other users of the Website or affect any equipment or any data in the Website. You must not attempt to gain access to the Website or the system that runs the Website. You must not interfere with the security of the Website, its services, system resources, or network. You must not use the Website in any manner that could damage, overburden or impair the Website nor harvest or otherwise collect any information about the Users. You must not establish a link to the Website without seeking Company's prior written consent and the link must not suggest any form of association, endorsement, or approval on your part where none exists. You must not frame the Website on another website without seeking the Company's prior written consent. You must not change, edit, add to or produce summaries of its content anywhere else.


Please note that it is illegal to place orders under a false name, with a fraudulently obtained credit card, or without the consent of the cardholder. Any party engaged in illegal activities involving the use of this Website may be subject to prosecution. The Company does not guarantee that the Company will be able to prevent any illegal or inappropriate use of this Website, or will give notice of any illegal or inappropriate use of this Website.




The Company reserves the right to change or correct any errors or omissions in the Website, and to alter, limit or discontinue the provision of any of the services provided via the Website, at any time without prior notice to you. The Company will use reasonable efforts to include up-to-date and accurate information in the Website, but it reserves the right to delete, modify, or supplement the content of the Website at any time for any reason without prior notification.




This Website may contain links to other websites. The Company makes no representations or warranties as to the content, privacy practices, and other practices of any websites operated by a third party and the Company does not assume responsibility for the content or practices of such websites. You should check the terms and conditions and privacy policies for all third-party websites you visit to understand their procedures.


If you use any material or visit any linked website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive material. The Company does not endorse and is not responsible for the use of, or the content of, any third-party websites. The Company is not responsible for anything that may happen when you use them.





The Company may terminate or suspend your access to all or part of the Website, without prior notice, if it believes that your conduct is in violation of these Terms, applicable law, or otherwise harmful to the interests of the Company or any third party. Notwithstanding such termination or suspension, you agree that you will continue to be subject to the obligations which, by their nature, survive such termination or suspension, including the obligations relating to intellectual property rights, User Generated Content, etc.




To the extent not prohibited by the local laws of Consumer Protection, the Website and its content are provided on an "as is" and "as available" basis. The Company, its parents, subsidiaries, affiliates, and their respective suppliers, and any of their owners, officers, directors, managers, members, agents, and employees, expressly disclaim (to the fullest extent permitted by applicable law) any and all express, implied, and statutory warranties, including, without limitation, any warranties of merchantability, fitness for a particular purpose, freedom from computer virus, title, and non-infringement of proprietary rights.




You agree to hold harmless and indemnify the Company, its parents, subsidiaries, affiliates, and their respective suppliers, and any of their owners, officers, directors, managers, members, agents, and employees, from and against any claims, liabilities, suits, judgments, litigation costs, causes of action, demands, recoveries, losses, damages (actual and consequential), fines, penalties, and attorneys' fees or other costs or expenses of any kind or nature arising from or in any way related to your use of the Website, including, but not limited to those brought by you or on your behalf in excess of the liability described above, or by third parties as a result of your breach of these Terms, your violation of any law or the rights of a third party, or your use of the Website.





To the maximum extent permissible by applicable law, Company, its parents, subsidiaries, affiliates, and their respective suppliers, and any of their owners, officers, directors, managers, members, agents, and employees:

a) Are not liable for any direct, indirect, punitive, incidental, special, or consequential damages or loss (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost data or business interruption) arising out of, or in any way connected with, the use or inability to use the Website and its content, whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not a company is advised of the possibility of such damages; and


b) Exclude any and all liability for damages caused by, any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any communications due to technical problems or traffic congestion on the internet or on the Website or combination thereof, including any injury or damage to any users or to any person's computer related to or resulting from use of the Website.


Where it is not possible to exclude liability under applicable law, you agree that the company's maximum liability for any corresponding claim shall be limited to the higher of the amount paid by you for the Product associated with your claim.




Unless These Website Terms are governed by local Laws and all disputes arising here under are subject to the exclusive jurisdiction of the Courts of each country we operate in. If any portion of the Terms is held to be unenforceable, invalid, or illegal by any court of competent jurisdiction, the remainder of the Terms shall not be affected.





These Website Terms are published in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the English text will prevail.





None of the provisions of these Terms will be deemed to constitute a partnership or agency between you and Company and you will have no authority to bind the Company in any manner whatsoever.


Except as explicitly stated otherwise, any notices to the Company from you will be given by email to provide under the Contact Section with a physical copy sent to Company by mail or courier, such notice deemed given on confirmation of its receipt to you by the Company by return email. Any notices to you from the Company will be given by notices posted on the Website or by email to the email address you provide to Company during the registration process and will be deemed to be received by you 48 hours after any such email is sent. Alternatively, the Company may give you notice by mail or prepaid shipping to the address provided to the Company during the registration process. In such case, notice will be deemed given 7 days after the date of mailing.


If any clause of these Terms is deemed invalid, void, or for any reason unenforceable, such clause will be deemed severable and will not affect the validity and enforceability of the remaining clauses of these Terms. These Terms (as amended from time to time in accordance with its terms) and Privacy Policy sets out the entire understanding and agreement between you and the Company with respect to the use of the Website.


Any failure by the Company to enforce any terms set out in these Terms or other policies with you is not a waiver of the Company's rights to enforce those terms.




If any provision of these Terms is found to be invalid by a court of competent jurisdiction, that provision only will be limited to the minimum extent necessary and the remaining provisions will remain in full force and effect.




To fulfill our obligations to you under these Terms, we may wish to communicate with you by email and/or by posting notices on the Website. You agree to receive communications from us electronically and those electronic communications will satisfy any legal requirement for communications that need to be in writing.






a) Gift card is redeemable at Aigner showrooms in Saudi Arabia.

b) This gift card is valid only for one transaction / one-time use and is not reloadable.

c) This gift card cannot be exchanged for cash or extended when expired.

d) This gift card cannot be returned or refunded and cannot be replaced if lost or stolen.

e) If the product that was purchased with this gift card were to be returned, customer will not be given a refund of gift card value in cash, but the product can be exchanged with another product that is available at Aigner, with the same value as the gift card used.

f) This gift card is valid until the expiry date.



a) This Card is not redeemable for cash.

b) The user can reload the card or perform a Balance inquiry at AIGNER Boutiques.

c) This card is only redeemable in the Country it has been originally purchased.

d) This card is valid for use on the whole or a part of an in-store purchase.

e) In case of refund, the amount will be refunded as per the mode of purchase.

f) If the card is misplaced, a new card is issued with its prevailing balance on presenting a Customer ID.

g) Valid for 12 months.







a) Valid only on your first order with Aigner Middle East.

b) Account needs to be created in order to be a registered customer to avail of this offer.

c) One time use promo code will be shared on your registered email.

d) Log in to your account prior to placing your order to use the welcome offer promo code.

e) 15% off all non-discounted bags, wallets, shoulder straps, belts, foulard, and kids categories.

f) Excludes watches, jewellery, accessories, pens, and all discounted items.


For any queries, you can contact our customer service team at customercare@aignerme.com.