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FAQ


How do I find a product or search for a specific item?

You can search for a product using the name or product ID in the search bar at the top corner of the page. If you are unable to find the item you are looking for, please contact our customer care team by email contact@aignerme.com  or call us at +965 9997 0365.

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Is returning a product free of charge?

We offer a complimentary return service. You can return your order 14 days after the delivery date. Please refer to the Returns and Refund Policy page for further information. 

 

How to shop and place an order?

Shopping online with Aigner ME is easy.

Browse the site via the categories on the menu - you will see all the options under the respective gender i.e. Men or Women or directly through the search bar using the product name or ID. After you click on your desired item, if relevant, you will need to select the preferred option in size or colour. Once selected, click “Buy Now”. Your selected item will now appear in your shopping bag at the top right of the page.

You will have the option to view and edit your cart before proceeding to checkout. Select your delivery address and choose your payment method to complete your order. For any further support, please contact our customer care team by email contact@aignerme.com  or call us at +965 9997 0365.

 

Do I need to set up an account to place an order on Aigner ME website?

No, you do not need to create an account. You can check out as a guest. To do so, proceed to checkout and in the login step, select the option "Guest". However, you will be able to enjoy additional benefits if you register with us!

 

Can I return my online purchased order in store?

Yes, you can!

You may exchange your item in any Aigner Munich store in the UAE or request for a refund or by contacting customer service to schedule the same.

Please note, for cash on delivery orders, refunds can be done in cash or by bank transfer or through store credit depending on each country. Please refer to the Returns and Refund Policy page for further information. 

 

Can I receive my refund in cash?

Cash refunds are subject to each country return and refund policy. Please refer to the Returns and Refund Policy page for further information. 

 

How can I return a damaged item?

If you believe your item is defective, please contact our customer service at customercare@aignerme.com or call us on +965 9997 0365.

 

Is delivery free of charge?

We offer complimentary delivery for orders that are above a specific amount based on each country. Please refer to Shipping and Delivery page for further information.

 

How long will it take for me to receive my order?

Delivery time is subject to the different countries we currently operate in. Please refer to Shipping and Delivery page for further information.

However, delivery timelines are estimated and we are not responsible for delayed deliveries for reasons outside our control. You can track your order through ‘My Account’ or by contacting our customer service at customercare@aignerme.com or on +965 9997 0365.

 

How will I know if my order is ready to be delivered?

Once your order is ready, our customer service will contact you to schedule the date/hour of the delivery.

 

What payment methods do you accept?

At Aigner Munich ME you can pay using multiple options including Visa, MasterCard, American Express or Pay on delivery (with Cash or debit card).

 

My credit card details have been rejected, what should I do?

Double check that you put the correct credit card and corresponding personal details.

You can also contact our customer service team for more support by email customercare@aignerme.com or call us on +965 9997 0365.

 

Can I cancel my online order?

If you wish to cancel your order, please contact our customer service through any of our channels, prior to your Order being marked as “Processing" on our online order tracking system. As we try to process orders immediately, it may not always be possible to prevent it from being dispatched.

 

I have not received my order yet, what should I do?

We do our best in delivering your order to your doorstep as quick as possible. If you have faced a delay in receiving your order, contact our customer service team from by email contact@aignerme.com or call us on +965 9997 0365.

 

Can I use my store credit online?

Unfortunately, you can use your store credit only in stores.

 

Is my personal information confidential?

We take data protection very seriously at Aigner Munich ME. Information you provide to us via our Website is stored on secure servers. 

Your card details and passwords are not available to any of our employees.

However, please do note that it is your responsibility to keep any website passwords or login codes issued to or chosen by you, confidential. 

We do share information with carefully selected third parties but we take care in doing so. For full details on how we handle data, please read our Privacy Policy.

 

I have forgotten my password, what should I do?

Simply follow the 'Forgot your password?’ link on our "Login" page and enter your email address. You’ll then receive an email to reset your password. Please check your spam folder in case you do not see it in your inbox.

 

How can I share my feedback about my shopping experience?

We would love to hear your feedback to help improve our services.

You can contact the customer care team by email customercare@aignerme.com or call us on +965 9997 0365.

Our customer service team will get back to you as soon as possible.

 

How do I Opt-in/out of Aigner Munich Middle East communications?

You can manage the communication preferences by going to "My account" and then “My profile" to unsubscribe.